What does calling foreign customer service lines cost? If your mobile plan or prepaid mobile bundle includes unlimited local calls, you will not pay any additional fees for calls to standard Swiss phone numbers. When you call a standard phone number, you are billed at the standard rate for calls to landlines. Since nearly 20 years, Zurich phone numbers have used one of two area codes – 043 and 044. For example, standard phone numbers may begin with the area codes 031 (Bern), 061 (Basel), or 071 (St. You can recognize standard numbers by their area codes – many of which have been in use for decades. Many businesses use standard landline phone numbers for their customer service lines. What is the standard Swiss phone number prefix? For example, GGA Maur charges 15 centimes per minute for calls to this type of phone number. If your telecom plan gives you unlimited calls within Switzerland, you will not pay any additional per-minute fees for calls to these numbers.īut some smaller telecom service providers charge special fees for calls to 058 numbers. Most Swiss telecom companies – including Swisscom, Sunrise, Salt and UPC – charge the same rates applicable to calls to Swiss landlines when you call numbers with this prefix. Many businesses use numbers with the 058 prefix for their customer service lines. You are not billed anything at all for calls to 0800 numbers in Switzerland, regardless of whether you call from a landline or a mobile phone.Ĭalls to numbers with the 00800 prefix are also toll free. The most customer-friendly businesses offer customer service hotlines with the toll-free 0800 prefix. In some cases, you will be billed both per call and per minute. You may also be charged a flat fee per phone call. Tolls vary broadly – from just a few centimes per minute to as much as 10 francs per minute or more. The owner of the phone number is legally obligated to state the toll applicable to calls wherever the number is published. Calling this kind of number is typically expensive. Some companies use 0900 numbers for their customer service lines. When customer service lines have long waiting queues, tolls can quickly add up to more than negligible charges. The fact that telecom users who pay for telecom plans with unlimited local phone calls within Switzerland have to pay customer service tolls in addition to their flat fees is a point of contention. In practice, the per-minute price is slightly higher because telecom service providers often round charges up to the nearest 10 centimes. This maximum price is stipulated by Swiss regulations and applies to calls from both mobile phones and landline phones. You pay a maximum toll of 8.1 centimes per minute for calls to these numbers. Many businesses, including banks and insurance companies, use customer service numbers which begin with the 0848 prefix. Each plan has its own rates for calls to landline and mobile numbers. The rates charged by your mobile service provider for calls to standard phone numbers depend entirely on which mobile plan or prepaid offer you use. These warnings remain present because many Swiss businesses are not aware that the rules governing markups from mobile service providers have changed. You will not pay more to call Swiss toll lines from a mobile phone than from a landline, even if the customer service line has a warning that calling from a mobile phone can generate high mobile charges. For a long time, mobile service providers added their own high markups to toll calls, but this practice is now forbidden in Switzerland. When you call a number which has a 084x or 090x prefix, you pay the same toll whether you are calling from a mobile or landline number. Numbers beginning with the prefixes 084x and 090x are toll numbers.ĭoes calling from mobile numbers cost more than calling from landlines? The size of fees depends primarily on the prefix at the start of the phone number. Many customers do not clearly understand the fees they are charged for calling customer service hotlines.
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